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FAQ

 

DO I NEED A TICKET?

Yes of course! Everyone needs a ticket to enter the pop-up bar. Once you purchase your ticket you will receive an email confirmation. When the day arrives, grab your ID, simply show us your confirmation (via phone or printed copy) and be ready to celebrate with us. You can purchase a ticket at the door, but we always recommend buying your ticket in advance to ensure quicker entry lines!


DO I NEED TO PURCHASE A TICKET ONLINE OR CAN I PAY AT THE DOOR? 

We recommend purchasing your ticket online, in advance, as ticket prices may increase at the door.


HOW WILL I RECEIVE MY TICKET/CONFIRMATION?

You will receive an email confirmation shortly after your purchase. Please check your spam/junk mailbox as your confirmation might have been sent there. You can either print out your confirmation or show us the confirmation on your phone.

If you purchased a ticket and have not received it via email, you can tell us your name and provide your ID and we will be able to look up your order at the door.


CAN I MAKE A TABLE RESERVATION?

Charm’d offers an extremely limited number of complimentary first come first serve seating areas. We do not take table reservations.


DO YOU HAVE A LOST & FOUND?

If you lost or left something at Charm’d please stop by during regular business hours and someone will be able to help you. Due to the high volume nature of Charm’d, we are unable to assist with lost and found items over the phone.


CAN I GET A REFUND ONCE PURCHASED? CAN I EXCHANGE MY TICKET FOR A DIFFERENT NIGHT?

No. Just as with attending a sporting event, concert or the theater, all sales are final. We cannot cancel your reservation or reschedule it for another night. If you cannot come, we recommend that you transfer your ticket to someone else.


CAN I GIVE MY TICKET AWAY OR SELL IT?

Yes. The ticket is completely transferable. Please note, however, that selling tickets for greater than face value may be illegal in your area. Anyone who purchases a ticket from another patron should take care to ensure that they have a received a formal transfer of the ticket through www.universe.com. Any tickets purchased on the secondary market are at the purchaser's risk. We cannot accept responsibility for forgeries or misrepresentations.


HOW DO I TRANSFER MY TICKET?

If you would like to transfer the ownership of your ticket to another person, you can do so from your Universe account. Tickets can only be transferred individually. Once a ticket has been transferred, the action cannot be undone.

1. Log in  to your Universe account and go to your Tickets page. If you have checked out as a guest, you will need to activate your account to transfer a ticket.
2. Locate the ticket you would like to transfer and select 'More' beside the 'View Ticket' button and then click the 'Transfer Ticket' option from the drop-down menu.
3. In the pop-up that appears, enter the first name, last name, and email of the person you are transferring the ticket to and click 'Transfer'.
4. Once you select 'Transfer', an email will be sent to the email address entered for the individual to confirm their information and claim the ticket.
Please note: Once a ticket has been transferred, you will no longer have access to the ticket from your account and the original QR code will no longer be valid. If the ticket is not claimed or the transfer is declined, you will still have access to the ticket and it will not be considered transferred until the recipient claims the ticket. For additional questions, please contact Universe support.


I'M COMING WITH A GROUP. SHOULD WE BUY OUR TICKETS TOGETHER OR SEPARATELY?

All tickets are the same price; there are no additional discounts. If all the guests in your group are not arriving at the same time we highly suggest each individual purchases their ticket separately.


WHAT TIME SHOULD I ARRIVE?

With your General Admission ticket, you are able to join during our business hours on your elected date. Please note, due to the popular nature of Charm'd there may be a wait based on capacity, especially during evening hours and weekends. Early arrival is recommended


WHAT SHOULD I WEAR?

Come decked out in your favorite holiday attire! There will be multiple opportunities for photo-ops within all the holiday magic. Please note that the Leprechaun Garden of Charm’d is outside. We recommend dressing in layers and according to the weather. Appropriate dress code is required and subject to the approval of management at the door.


WHERE CAN I PARK?

There is meter parking on Clark Street available. There is also a parking garage called Clark & Addison Parking Garage to the left of Charm’d on Clark Street. The address is 3517 N Clark Street. Click here for parking pricing and information.


WILL LEPRECHAUNS BE THERE?

Yes! Leprechauns will be stopping by all season long, along with their magical friends. See our full list of character appearances here.


ARE PETS ALLOWED?

We love pets! Unfortunately, we can only allow certified service animals on a leash.


WILL YOU BE SERVING FOOD?

Yes! Take a look at our menu here.


Charm’d will open Friday, March 1st, 2019.

Monday-Friday: 4pm - close
Saturday:  11am - close
Sunday: 11am - close

WHAT ARE YOUR HOURS?


IS CHARM’D 21+?

Anyone under 21 years old must be accompanied with a parent or legal guardian. All attendees must be 21+ after 11pm.

Please Note:
On Saturday, March 9th we are 21+ only from 11am-6pm.
On Saturday, March 16th & Sunday, March 17th we are 21+ only, all day.